Paste a tenant maintenance message and see a first-pass urgency score, issue category, response window, and suggested super/vendor route. This is the public version of the triage logic shown in the YOUNYC property-management console.
A maintenance ticket urgency classifier should not only label the issue. It should explain why the ticket is risky, what response window is reasonable, which resident/building context is needed, and who should be routed first.
The public classifier uses synthetic demonstration rules. In a production workflow, the score should be composed from visible factors, mapped to a response policy, and accompanied by the exact sentence or context that caused an escalation.
Look for conditions that can worsen quickly or create immediate exposure: active leaks, electrical contact, gas language, entrapment, loss of heat, sewage, or blocked egress.
Consider whether the message describes an infant, older adult, disability, medical concern, inaccessible unit, or building-wide condition. These signals can change the response route without changing the trade.
Repeated reports, multiple affected units, open related tickets, and a condition crossing systems or apartments should increase attention and may require broader building checks.
A classifier cannot determine whether a condition is physically safe, replace emergency services, or authorize a contractor. Potential fire, police, or medical emergencies belong with 911; uncertain operational cases belong with a person.
NYC complaint vocabulary: NYC311 lists water leaks, wet light fixtures, electrical problems, no heat or hot water, sewage, pests, and blocked fire-safety equipment among common apartment and building maintenance complaints. See the official apartment maintenance complaint guide.
It reads a tenant maintenance message, detects hazard language, classifies the issue category, estimates urgency, suggests a response window, and identifies what resident, building, super, or vendor context is needed next.
No. This public tool demonstrates triage logic. A production workflow should use portfolio-specific rules and keep a human approval step before dispatch.